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#AceNewsDesk – Facebook has acquired Kustomer, a New York-based software company that helps businesses manage customer conversations from multiple services on one dashboard according to Bloomberg reports


The social media giant made the deal to bolster its nascent messaging business, which is expanding to include customer-service products that help companies interact with people via chat apps, like WhatsApp and Messenger: Any business knows that when the phone rings, they need to answer it.

Increasingly, texts and messages have become just as important as that phone call — and businesses need to adapt,” Facebook executives wrote in a blog post. Kustomer also offers automated tools so companies can handle easier customer requests using bots. The deal values Kustomer at a little over $1 billion, Bloomberg reported.

Published on November 30, 2020 at 05:29PM

By Ace Worldwide News Group

After 30 years of providing my services in Warwickshire in the United Kingdom. I am in the process of building a network of news sites in finance,business, property, social and healthcare under the name of "Ace News Group" together with providing goods and services through our sales and marketing news. I also have an organisation and fully fledged management consultancy agency. This provides contracts to enable people to provide their news, goods and services.

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